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We write down what we do, how we do it and what we never do. These limits are part of the contract.
| Pace under uncertainty | Data first ↔ Move fast | When information is missing, whether they clarify first or move and correct on the way. |
|---|---|---|
| Stance in disagreement | Harmonise ↔ Address directly | When tension arises, whether they look for common ground or put the issue openly on the table. |
| Decision ownership | Consult ↔ Own the call | Whether they decide by involving others or take ownership and decide themselves. |
| Process–outcome balance | Process & fairness ↔ Outcome & speed | Whether they put the same rules for everyone and the right method first, or the outcome and speed. |
| Risk appetite | Safe option ↔ Bold option | Whether they prefer predictable, smaller gains or uncertain options with large potential. |
| People–task focus | Protect people ↔ Prioritise the task | Under pressure, whether they put people and the relationship or the work and the goal first. |